Ownership of the website

Trade Name: D'Simons Footwear S.L.

Address: Calle Gaviota, number 12, 45510 Fuensalida (Toledo)

Email: shop@billowy.es

CIF: B-45022654

Terms of use

Purpose and Generalities
These General Conditions of Use, Conditions of Sale and Privacy Policy (hereinafter 'CU'), regulate the use of the website https://billowyshop.com (hereinafter 'the Website') of which Calzados D'SIMONS S.L. (hereinafter 'Billowy') is the owner. D'SIMONS is a Spanish limited liability company with registered office at Calle Gaviota, number 12, 45510 Fuensalida (Toledo), registered with CIF B-45022654.

Through its website https://billowyshop.com, Billowy provides information about its products and services and offers the option to purchase them. Due to the content and purpose of the Website, individuals wishing to purchase any of its products (hereinafter "customers") must complete all fields on the form before placing their order and indicate their acceptance and agreement to the Terms and Conditions (TC) in the version published at the time of accessing the Website.

Remember to use a valid email address (check that the email address is correct) and save your password in a safe place to access your customer panel.

In any case, there are pages of the Website accessible to individuals and legal entities who do not make any purchases (hereinafter "users"). Accordingly, users who access these parts of the Website agree to be bound by the terms and conditions set forth in these General Conditions, to the extent applicable to them.

Billowy wants to inform its customers and users that it is aimed exclusively at an audience over 18 years of age.

Product information

The descriptions of the products displayed on the Website are as accurate as possible to the finished product. However, the information provided about each product, as well as any photographs or videos related to them, are provided for guidance only.

Prices

All product prices listed on the website include VAT. However, these prices do not include shipping costs or the costs incurred when choosing the cash-on-delivery payment method, which are detailed separately. The cost of shipping the products, as well as the costs of choosing the cash-on-delivery payment method, are detailed once the order is finalized and before you accept and pay for it.

discounts

Welcome discounts only apply to your first purchase. Exchanges will not apply if you request an exchange for another item.

Availability

Billowy informs the customer that under no circumstances will it intentionally sell more units than are in stock and that it will do everything possible to satisfy all its customers' demand for the products. However, occasionally, and due to causes that are difficult to control by Billowy such as human errors or computer system issues, the quantity finally put up for sale may differ from the actual quantity in stock.

In the event that the product is unavailable after the order has been placed, the customer will be informed by email of the full or partial cancellation. Partial cancellation of an order due to lack of availability does not entitle the customer to cancel the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, they must follow the instructions in the returns section.

Payment

The customer agrees to pay at the time of placing the order. The initial price listed on the website for each product offered will be added to the relevant shipping rates and the costs of the cash-on-delivery payment method, if applicable. In any case, these rates will be communicated to the customer before finalizing the purchase.

The purchase receipt corresponding to the purchase order will be sent to the email address provided by the customer when completing the order form.

The customer must pay the corresponding amount for their order by credit or debit card, or cash on delivery.

Security

Billowy has the highest security measures commercially available in the industry. Furthermore, the payment process operates on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, ensuring that it is only intelligible to the client's computer and the Website's computer. Thus, using the SSL protocol guarantees:

• That the client is communicating its data to the server center of Billowy and not to anyone else who tried to impersonate him.
• That between the client and the server center Billowy The data is transmitted encrypted, preventing it from being read or manipulated by third parties.

In addition, Billowy declares that it does not have access to confidential data relating to the payment method used, and therefore does not store it. Only 'La Caixa' has access to this data for the purpose of managing payments and collections, and it is inaccessible to other third parties.

Order formalization

Once the order has been formalized, having accepted the CU and confirmed the purchase process, Billowy will always send an email to the customer confirming the details of the purchase made.

Order cancellation

Billowy We will accept order cancellations when requested before they have left our warehouses. To cancel, go to My Orders, enter your username and password, and cancel the order. Cancellations requested via email will not be accepted.

Once the order has been assigned or shipped, cancellations will not be accepted for operational reasons. If you still wish to cancel the order once it has been assigned or left our warehouse, you must return it by following the steps in the returns section.

Deadlines, place of delivery and loss

Product delivery

Billowy is committed to delivering the product in perfect condition to the address indicated on the order form. In order to optimize delivery, we ask that the customer provide an address where the order can be delivered during normal business hours.

Billowy will not be liable for errors caused in delivery when the delivery address entered by the customer in the order form does not correspond to reality or has been omitted.

Billowy informs the customer that it is possible that the same order may be divided into several deliveries.

Intellectual and industrial property

Billowy holds all rights to the content, design and source code of this website and, in particular, but not limited to, the photographs, images, texts, logos, designs, brands, trade names and data included on the website.

Customers and users are advised that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property.

Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter also apply to it.

The total or partial reproduction of this website, not even through a hyperlink, or of any of its contents, is totally and expressly prohibited without the express written permission of Billowy.

Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that constitutes an infringement of the current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the website without the prior express written authorization of Billowy.

Billowy informs that it does not grant any implicit license or authorization regarding intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the content included on the website.

Access and stay on the website - Our content

Customers and users are fully responsible for their conduct when accessing information on the website, while browsing it, and after accessing it.

As a consequence of the above, clients and users are the only ones responsible for Billowy and third parties of:

1. The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the website, whether or not prepared by Billowy, whether or not published under his/her official name;
2. The consequences that may arise from any use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, render useless or deteriorate the website or its services or prevent normal enjoyment by other users.

Billowy reserves the right to update the content whenever it deems appropriate, as well as to delete, limit, or prevent access to it, temporarily or permanently, as well as to deny access to the website to customers and users who misuse the content and/or breach any of the conditions set forth in this document.

Billowy reports that it does not guarantee:

1. That access to the website and/or the linked websites is uninterrupted or error-free.
2. That the content or software that customers and users access through the website or linked websites does not contain any errors, computer viruses, or other elements in the content that could cause alterations to their system or to the electronic documents and files stored on their computer system, or cause any other type of damage.
3. The use that customers and users may make of the information or content on this website or linked websites for their personal purposes.

The information contained on this website should be considered by customers or users as informative and guiding, both in relation to its purpose and its effects, which is why:

Billowy does not guarantee the accuracy of the information contained on this website and therefore assumes no liability for any potential harm or inconvenience to users that may arise from any inaccuracy on the website.

Our responsibility

Billowy does not assume any liability arising from, but not limited to:

1. The use that customers or users may make of the materials on this website or linked websites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the website's content or of third parties.
2. Of any potential damages to customers and users caused by the normal or abnormal functioning of search tools, the organization or location of content and/or access to the website and, in general, errors or problems arising in the development or implementation of the technical elements that the website or a program provides to the user.
3. The content of those pages that customers or users can access from links included on the website, whether authorized or not.
4. Regarding the access of minors to the contents included in the website, it is the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care or to install any of the tools to control the use of the Internet in order to avoid
   1. (i) access to materials or content not suitable for minors, as well as
   2. (ii) sending personal data without the prior authorization of their parents or guardians.
5. The Company shall not be liable for any communications or dialogues held during debates, forums, chats, and virtual communities organized through or around the website and/or linked websites, nor shall it be liable for any damages or losses suffered by individual and/or collective clients or users as a result of such communications and/or dialogues.

Billowy will not be liable in any case when the following occur:

1. Errors or delays in the customer's access to the website when entering their data in the order form, the slowness or impossibility of receiving the order confirmation by the recipients or any anomaly that may arise when these incidents are due to problems in the Internet network, causes of chance or force majeure and any other unforeseen contingency beyond the good faith of Billowy.
2. Failures or incidents that may occur in communications, deletion, or incomplete transmissions, so there is no guarantee that the website services will be constantly operational.
3. For errors or damages caused to the website due to inefficient and bad-faith use of the service by the customer.
4. Due to inoperability or problems with the email address provided by the customer for sending the order confirmation.
5. In any case, Billowy is committed to solving any problems that may arise and offering all necessary support to the customer to reach a quick and satisfactory solution to the incident.
6. In addition, Billowy has the right to carry out promotional campaigns during defined time intervals to encourage the registration of new customers of the service. Billowy reserves the right to modify the conditions of application of the promotions, extend them with due notice, or proceed to exclude any of the participants from the promotion if it detects any anomaly, abuse, or unethical behavior in their participation.