Place the product to be returned in its original box.


Access your customer panel and once inside your order history, click on the order details, to see the products you have purchased and to be able to request the return of some of the products you have purchased.

Select the product and the product units for which you want to request a return, do not forget to write the reason for the return and click on the "Request a return" button.

We will review your request and if you meet the requirements you will receive an email confirming the acceptance of the return, from that moment you will be able to enter your customer panel again and check the status of the return, as well as download a file that contains all the information necessary for you to send us the product.


Receive refund. Within a few days you will receive the refund using the same method of payment as the original purchase.